Will these enamel pins be available after the campaign ends.
Yes, each pin, including the free “Running Unicorn” pin, will be available for sale after the campaign ends.
Last updated: March 08, 2024 13:45
When will the Anthology be done?
The Anthology will be done within the following year. Once it is completed, we will launch the project on Backerkit.
Last updated: March 08, 2024 13:46
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: March 27, 2024 13:55
How do I get free pins during Pintopia 2024?
Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024
Last updated: March 27, 2024 13:55
What do FREE Pintopia 2024 Pins look like?
Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like
Last updated: March 27, 2024 13:55
What happens if my order is incorrect?
If there is an issue with your order you can email [email protected] for further assistance if backerkit is not able to aid you.
While we strive for the best service possible, we are a tiny team of my husband and I fulfilling orders. Mistakes happen, and we are eager to make it right.
Last updated: November 14, 2024 11:35
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
REFUNDS
No Refunds for orders.
If there is an issue with your order during shipping or your order is received damaged or defective, get back to us within 1 week of the package arriving. Refunds initiated after that window will be denied. As such, please open your package as soon as possible when receiving it.
This does not include incorrect items. Please check your order before submitting it via the survey to ensure it is correct. Please feel free to reach out if you have any issues with incorrect items and we will check your order and work hard to get your correct items to you. Again be sure to email us within a week of you receiving the package so we can get you taken care of.
While we strive to have amazing products, a small imperfection is not warranted for return/damaged goods. With all products, some variation is possible. Each pin is handmade and is subject to minor variance due to the nature of how they are made.
This policy applies to all orders made during and after the campaign, on the pre-order store.
You will not be able to change your order after December - Please be sure to check your address and order before the window closes.
Digital rewards will be distributed via Backerkit.
The payment deadline for failed cards is December.